Your XenFi account gives you full control over your WiFi business, including your earnings. But if the wrong person has access, that control can quickly be lost. This article highlights why every hotspot owner must stay vigilant, manage account access carefully, and only trust those who are truly accountable.
Martha Kukiriza
March 17, 2026
Starting and running a WiFi business with XenFi is meant to give you control, visibility, and steady income. But like any digital platform, how secure your business is depends>Recently, we encountered a situation that serves as an important lesson.
A hotspot owner noticed that their earnings were no longer adding up. After checking their account, they discovered that money had been disbursed without their knowledge. Upon further investigation, it turned out that someone else had access to their XenFi account and had been withdrawing funds.
Unfortunately, by the time this was discovered, the money had already been taken.
This is not a system issue. It is an access and vigilance issue.
As a XenFi hotspot owner, you have full control over your account. That control is powerful, but it also comes with responsibility.
Anyone who has access to your account, especially with administrative privileges, can:
• View your earnings
• Generate vouchers
• Make changes to your system
• Initiate disbursements
This is why it is very important to know exactly who has access to your account at all times.
It is common for technicians to help set up routers or even create XenFi accounts for clients. While many technicians are trustworthy, you should never assume access is temporary or harmless.
If a technician creates your account:
• Make sure you have the primary login credentials
• Change the password after setup
• Do not share your login details unnecessarily
• Remove access if it is no longer needed
Always remember:
If someone else controls your account, they also control your money.
XenFi allows you to add users with different levels of access, including super admins. This feature is powerful for teams, but it must be used carefully.
Before giving anyone access:
• Ask yourself if you fully trust them
• Ensure they are transparent in all operations
• Limit access>In many cases, especially for small or growing hotspot businesses, it is perfectly okay to not give anyone admin access at all.
Security does not always fail because of complex technical issues. Most of the time, it comes down to simple things like shared passwords, forgotten access, or too much trust without verification.
Protecting your XenFi account means protecting your business and your income.
XenFi is built to give you control over your WiFi business. Make sure that control remains in your hands.
Be vigilant.
Know who has access.
And never take account security lightly.
Your business depends on it.
Smart billing, automation and management for hotspot providers and ISPs.
No approved comments yet. Be the first to share your thoughts!