Adding Customer Support Contacts in XenFi

Providing customer support contact information is important for assisting users whenever they experience internet access issues, payment challenges, or require general help regarding your hotspot services.

XenFi allows hotspot owners to add customer support phone numbers that appear directly on the captive portal, making it easier for customers to reach out for assistance.

Why Add Customer Support Contacts?

Adding support contact information helps you:

• Improve customer trust and communication

• Provide quick assistance when users experience issues

• Reduce confusion during payments or login challenges

• Offer a more professional hotspot experience

Steps to Add Customer Support Contact Information

Step 1

Open the XenFi dashboard and click Menu icon (three vertical lines) located in the top-left corner of the dashboard on phone or go to the left side of the XenFi dashboard on the PC

A navigation menu will appear.

Step 2

Select Settings from the menu options.

Under Settings, choose General.

Step 3

Scroll down until you locate the Customer Support Phones section.

You will see fields for:

• Primary Phone Number

• Secondary Phone Number

Enter your support contact numbers in the format for example 0700000000

Note: If you only have one support number, you may leave the secondary phone number field empty.

Step 4

After entering the phone numbers, click Update Customer Support Phones to save the changes.

What Happens After Saving?

Once the configuration is updated successfully, the added support phone number(s) will appear below the packages. This allows customers to easily contact you whenever they need assistance.

Conclusion

Adding customer support contact information in XenFi is a simple but important step toward improving customer service and communication. By making your support numbers easily accessible on the captive portal, users can quickly reach out whenever they need help, resulting in a smoother and more reliable hotspot experience.