Introduction

As your network grows or your business setup changes, you may sometimes need to move an existing hotspot from one XenFi organization to another. Instead of setting up the hotspot again from scratch, XenFi allows you to request a Hotspot Transfer.

A Hotspot Transfer simply means moving an existing hotspot from its current organization to another XenFi organization. Once the transfer is completed, the hotspot will be managed under the receiving organisation.

To ensure hotspots are not moved without proper authorization, transfers are subject to a review process. You’ll be required to provide a valid reason for the transfer, which will be reviewed before a decision is made on your request.

Note: Your organization must have at least two hotspots before you can request to transfer one, ensuring the organization is not left without a hotspot. Submitting a transfer request does not guarantee approval. For security purposes, XenFi will review the request and the reason provided before determining whether the hotspot can be transferred.

How to Request a Hotspot Transfer

Step 1: Log in to your XenFi Dashboard
Log in to your XenFi account to access your dashboard.

Step 2: Go to Features & Limits
From the menu, scroll down to the Account section and click Features & Limits.

Step 3: Select Transfer Hotspot
Under Features & Limits, select Transfer Hotspot.

You will now be taken to the Transfer Hotspot page, where you can view your transfer requests or start a new one.

Requesting a Transfer

Once you're on the Transfer Hotspot page:

Step 4: Click Request Transfer
Click the Request Transfer button to begin a new hotspot transfer request.

What Happens After You Submit Your Request?

Once you submit your hotspot transfer request, it will be received by XenFi for review. The information and reason provided in your request will help determine the appropriate decision.

Once a decision has been made, you will receive an email notification informing you whether the hotspot transfer was successful or declined.

If successful, the hotspot will be transferred to the specified XenFi organisation.